PRIVACY POLICY

Information We Collect

Information You Give Us
We collect inform from you when you register on the site, place an order

The information we collect from you includes things like:

• Your name and company name
• Your mailing address
• Your e-mail address
• Your phone number
• Your credit card number and other payment information
• Your driver's license number
• Credit application information, such as your Social Security Number or Resale Number

It may also include information you give us about other people, such as the name and address or the name and contact info of a Friends & Family Pickup person.

Information From Other Sources
We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers.

Automatic Information
Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to create a more personalized shopping experience on our websites.

 How We Use the Information We Collect

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails.

Data Retention
 

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

 How We Share the Information We Collect

Epoch does not sell, rent or trade your personal information to third parties.

We may share your information with third parties to perform services on our behalf such as:

• Fulfilling orders
• Delivering packages
• Scheduling and performing installations
• Servicing products
• Maintaining our Reward Zone program
• Sending Epoch marketing communications
• Fulfilling subscription services
• Conducting research and analysis
• Applying for credit cards & processing credit card payments
• Providing chat functions

Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Epoch, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

We may share personal information in connection with financial products or services related to our business such as private label credit cards. We also may share personal information in connection with co-branded product or service offerings.

How We Protect the Information We Collect

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. The Epoch Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.

 Your Choices Regarding the Information We Collect

 You may choose to:

• Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
• Update and correct your personal information
• Cancel your account or request that we no longer use your information to provide you services
• Request removal of your personal information from our blog or community forum

To do any of these, let us know by calling us

Protecting Children's Privacy

We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 18.

Links to Other Websites

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Privacy Policy Updates

We may need to update our Privacy Policy as Epoch and our customers grow and evolve. If we make significant changes to the Privacy Policy, we'll post a prominent message on our website(s).

Your consent

By using our site, you consent to our privacy policy.